Patient Feedback Ticketing & Complaint Resolution Software for Healthcare
Respond faster. Stay organized. Never miss a patient concern.
Transform patient experiences with intelligent issue tracking, automated ticket creation, and powerful analytics built for healthcare and patient experience teams.
Everything you need to manage patient experience issues
Comprehensive tools to collect, analyze, and act on patient feedback across every touchpoint in their care journey.
Automated Ticket Creation
Automatically generate tickets from low review and NPS scores. Never miss a patient concern again.
Direct Response Management
Respond directly to Google reviews and message patients through integrated communication tools.
Patient Communication History
Access past patient communications, survey responses, and tickets in one centralized location.
Seamless Team Collaboration
Assign tickets to team members, attach documents and notes, and track outreach activities to keep everyone aligned.
Ticketing Dashboards That Keep Patient Feedback Accountable Org-Wide
Reporting that helps teams stay on top of their work, and helps leadership spot trends before they become problems.
Automatically Route Patient Complaints & Negative Reviews to the Right Team
Let Swell do the heavy lifting with smart automations.
When a negative Google review is posted or a negative NPS score is recorded, Swell can automatically create a ticket with all of the needed context and information. Tickets can be automatically assigned to the responsible party for your organization (e.g., patient experience lead, office manager).
AI-Generated, HIPAA-Compliant Responses to Negative Patient Reviews
Let Swell do the heavy lifting with smart automations.
When a negative Google review is posted or a negative NPS score is recorded, Swell can automatically create a ticket with all of the needed context and information. Tickets can be automatically assigned to the responsible party for your organization (e.g., patient experience lead, office manager).
Quality Responses, Faster
Take the guesswork out of how to respond to difficult patient feedback.
HIPAA-Compliant Language
Our AI ensures responses never include protected health information.
Professional Quality Assurance
Every response is crafted with medical and HIPAA-compliance best practices.