Patient Experience & Feedback Software for Healthcare Practices

Swell gathers crucial feedback you can use to improve every phase of the patient journey, while also enhancing the ways you communicate with patients.

What Healthcare Practices Can Do With Swell's Patient Experience Software

Understand the Patient Experience

Use NPS^TM scores and feedback to monitor how patients feel about your organization.

Get Feedback via Automation

Integrate with your PMS/EHR to send feedback invites at any phase of the patient journey.

Monitor Feedback Org-Wide

Understand the state of your patient experience between locations and providers. View feedback and metrics across your org.

Patient Experience & NPS Survey Features for Healthcare

Automated Feedback for PX Monitoring

Send personalized, text-based survey invites to get a better pulse on the patient experience.

Smartphone displaying a text message from Alpine Clinic requesting feedback with a link, alongside a survey asking how likely you are to recommend the clinic on a scale from 0 to 10 and a text box to share additional comments, both with Submit buttons.

Create Patient Feedback Surveys

Gather the right feedback at the right time. Build surveys with questions like NPS, multiple choice, likert scales, and more.

Laptop screen showing a post-procedure patient feedback survey with question types and a bar chart about experience improvement needs.

Track Your Net Promoter Score^TM

Keep a pulse on the practice experience with automated NPS invites and reporting.

Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

Customize Campaigns

Get more feedback thanks to text and email campaigns, customization, and EHR/PMS integration.

View Crucial PX Metrics

Track Net Promoter Score, review scores, and review invites. Filter by location, provider, date, and more.

Why Swell Is the Leading Patient Experience Platform for Multi-Location Healthcare

EHR/PMS Integration

Swell Integrates with hundreds of PMS/EHR systems, which makes it easy to automate patient feedback requests.

Custom Invite Templates

Thanks to the custom review invite templates your whole org can use, Swell earns you more reviews than competing solutions.

Manage 1 Clinic or 1000s

Monitor reviews and reputation for one location or thousands of locations. Onboard new locations in minutes.

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Additional Patient Engagement & Feedback Tools

Text Patients 1-1 or via Mass Campaign

Text patients and prospects on a 1-1 basis, or as part of a larger text-based campaign.

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Read and Reply to Messages

Generate leads and engage with prospects directly on your website using an easy-to-install web chat.

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Get Appointment Requests

Text patients and prospects on a 1-1 basis, or as part of a larger text-based campaign.

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Gather Public Feedback Via Review

Generate leads and engage with prospects directly on your website using an easy-to-install web chat.

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Products

Part of the Full Swell Practice Experience Platform

Go from setup to results faster with Swell. Our automated text invites get industry-leading response rates, while our deep reporting lets you monitor and improve your entire organization. Start improving operations in weeks, not months.