Purchase products individually or bundled. Priced per location.
Swell Products
- Unlimited users
- 3000 monthly text messages
- Unlimited email sends
- Private Google API for review attribution
- Rich, customizable reporting
- US-based phone, email, chat support
- Knowledge base
- 30-minute setup & onboarding
- EHR/PMS integration
- Personalize review invites
- Send SMS and email review invites
- Create automated review campaigns
- Online Webchat
- Text-message patients directly
- Respond to reviews in Swell
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- Customizable surveys
- Net Promoter Score surveys
- Automated patient feedback workflows
- Detailed response data
- Rich reporting
Coming Soon
- Employee Net Promoter Score Surveys
- Customizable surveys
- Email / text-message survey sends
- Detailed response data
- Public employee review monitoring
Enterprise Options
- - Swell API access
- - Enterprise portal
- - Custom onboarding
- - Enterprise reporting
- - Custom integration
- - Listing management
Frequently Asked Questions
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Reviews
- Send review invites over text and email
- Create rules for who gets invites and when
- Tag and organize reviews
- Add logos or images to review invites
- Use names and other personalization to messages
- Reply to Google reviews
- Create templated review invites
- Use templated review responses
- Preview invites before sending
- Connect to sites like Google, Facebook, and Healthgrades
- View reviews from sites like Google, Facebook, and Healthgrades
- Automate review sends via EHR/PMS integration
- See status of review invites
- View total number of reviews, average score, invites sent, and more
- View and organize data by location, platform, and more
- Share new reviews via embeddable review widget
- Gather reviews for locations and providers
Message
- Send/receive 1-1 patient text messages
- Upload/organize bulk contact lists
- Assign messages to team members
- Receive attachments via text message
- Create and use response templates
- Make templates available to multiple locations
- Add internal notes to patient conversations
- Bulk send text and email messages
- Archive patient chat history
- Query phone numbers to determine if it’s a landline or mobile
Webchat
- Add chat widget to your website
- Message prospects/patients on your home page
- Customize web chat with logo/imagery
- Gather data via customizable form
- Set up automated responses and hours of operation
- Create unique webchats by location / brand
- Allow patients to request appointment times
- View and respond to web chats in Swell Message
- View requested appointment times
- Mark messages read/unread
Campaigns & Workflows
- Create multi-step email and text messages sequences
- Customize each step of a sequence
- Templatize sequences to share with locations / brands
- Automate review and feedback generation via one sequence
- Trigger sequences based on events in your EHR/PMS
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Surveys and Feedback
- Create custom surveys for patient feedback
- Create custom text / email survey invites
- Add logos and personalization to surveys and invites
- Templatize surveys for org-wide use
- Use multiple choice questions
- Use open-response questions
- Use Net Promoter Score questions
- Send survey invites via email or text message
- Use integrations to automatically trigger invites
- View survey and invite previews
- Review survey responses
- Monitor NPS over time
- Gather survey responses and NPS responses across locations
- See data like invites sent, open rate, average completion time, surveys completed, and more
- Filter data by location
Message
- Send/receive 1-1 patient text messages
- Upload/organize bulk contact lists
- Assign messages to team members
- Receive attachments via text message
- Create and use response templates
- Make templates available to multiple locations
- Add internal notes to patient conversations
- Bulk send text and email messages
- Archive patient chat history
- Query phone numbers to determine if it’s a landline or mobile
Campaigns & Workflows
- Create multi-step email and text messages sequences
- Customize each step of a sequence
- Templatize sequences for org-wide usage
- Automate review and feedback generation via one sequence
- Trigger sequences based on events in your EHR/PMS
- Pair surveys with campaigns for complex feedback sequences
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Listen
Hear everything your patients have to say–good and bad. Make it simple to automatically get reviews and survey responses, while keeping text communications fluid for staff and patients.
Find out what’s working and what needs a checkup - Gather feedback, reviews, and other social proof via easy automatic text message invites. You can even trigger sends based on actions in your PMS.
- Dive deeper on reviews and reputation
Easy texting and chatting with one inbox - Facebook, webchat, direct texts, reviews–it all goes in one place for you to peruse, reply, and coordinate. Who needs a phone call anyway?
- See how to make messaging easy
Chat with potential patients on your website - Webchat makes it easy for patients and prospects to ask questions, request appointments, or just chat about Grey’s Anatomy.
- Get the skinny on Webchat
Level Up
Feedback is how you improve as a practice–whether that means finding out that a certain chiropractor totally crushed it (pun intended) or learning your bubblegum fluoride is actually super gross.
Use feedback to improve your practice - Surveys and reviews mean feedback. Cut through the noise and find the golden nuggets of advice that are easy to act on and really make a difference in a patient's day.
- Get a shot in the arm with feedback
Use industry-standard surveys to see where you stand - Simple NPS score surveys help you see who loves you, who doesn’t, and who is sorta…meh. So you can double down on what your promoters love and win over the fence sitters.
- Find out what the heck an NPS survey is
Get a different kind of pulse on patients - An insight dashboard gives you a full view of your reputation across Google, Facebook, and Healthgrades – you can even reply to reviews directly from Swell.
- See what Swell insights and an EKG have in common
Share the Love
When you provide great care, patients return the favor with reviews and testimonials. We'll help you shout those from the rooftops so you look great online and get more folks sliding into your DMs…for appointments of course.
Rake in tons of social proof - What’s social proof? It’s the great stuff patients say about you online (like reviews) that attracts new patients. We help you get it – all through automations.
- Get more social proof like reviews.
Boost your online visibility to get more folks in the door - You’ll get found and chosen more often when it’s for prospects to see how much patients love you. It's simple way to boost your search engine optimization (SEO).
Share your reviews on social media - Got reviews? Great. Now amplify them by sharing them on social media with just a few clicks. This means more people see how great you are and you set more appointments.
- Learn how to get more reviews for your practice
Are You Picking Up What We’re Putting Down?
Schedule Your 15-Minute Consultation
We’ll offer some tailored ideas on how you can improve your practice’s online reputation, with or without Swell.
No hard pitch, no B.S., no commitment.
Book Your Free Consultation