Resources

It’s G2 badge season and the votes are in. Alongside 6 other nominations, Swell was awarded a “Best Estimated ROI” badge, indicating that our customers start generating new revenue quickly.

When you use automated software to send out review requests you can save time and take advantage of best practices for getting more responses.

Setting up your Google Business Profile (formerly known as Google My Business) correctly helps new patients find you online.

When you learn how to harness Google’s rankings of dental practices, you can beat out your local competition and attract more new patients.

Asking for patient reviews doesn’t need to be a burden. Reputation management software lets you send review requests that really get responses.

Google reviews are the magic key to showing up in Google searches for dentists and winning over patients willing to pay more for your services.

Swell, the customer experience platform for local businesses, announced a new executive leadership team member has joined the company, Bryan Sparks, as chief technology office (CTO) alongside Keith Maynard who joins as head of product.

There are some easy-to-adopt strategies that will help almost any business get closer to meeting their customers’ expectations and winning. Here are 5 easy places to start.

Reviews are one of the easiest, fastest ways to help new customers find and choose you as their home services provider. Plus, the resources you need (happy customers) are already available to you.

Here are four examples of small businesses with customer experience strategies we admire. We’ll share a specific situation they faced, the strategy they implemented, its impact, and how to try it yourself.

Swell announced new marketing leadership to grow the Swell brand and help empower more local businesses with the tools they need to win.

Investing time and effort into your customer experience can truly move the needle for your business. It’s time to get a vision and then plan and set the right goals to achieve it.

Meeting customer expectations is critical to running a successful business. In this blog post we’ll cover how focusing on expectations can accelerate your business growth.

To succeed as a small business, you need to exceed customer expectations more often than not. Doing so helps set the stage for you to keep building your customer base and loyalty.

With the right software, you can take lots of time-consuming and impactful work off your staff's plate. Here are two huge ways software can help.