CCC and Swell Press Release

Cottonwood Heights, UT July 14, 2020 – Swell, the growth platform for local businesses, today announced the availability of its app through Secure Share Marketplace. CCC Secure Share™ is a full-service messaging solution developed by CCC Information Services Inc., the leading provider of innovative cloud, mobile, telematics, hyperscale technologies and apps for the automotive, insurance, and collision repair industries. 

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Automotive repair shops that already use the CCC Secure Share can now automate growth through customer engagement and improve their online reputations using the Swell platform. Now, a shop can do things like dynamically send text messages to customers when their vehicle is ready for pickup, then automatically send an online review invite to a customer when a transaction is completed. This helps them improve their online ratings and search rankings, so new customers come to them organically.

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“The availability of our app through Secure Share gives automotive shops new ways to grow their businesses,” says Drew Sparks, CEO and founder of Swell. “These days, it’s not just about a repair—customers expect to be informed every step of the way. Swell makes it easy for shops to message their customers automatically, so they know their vehicle’s status. After a repair is complete, Swell makes it easy for these customers to pay their bills while on the go and allows shops to solicit reviews and feedback from customers to grow their online reputation. And it all takes about 30 minutes to setup and get it working for them.”

The Swell platform is built around the idea that local business growth should be easy. First, Swell helps businesses discover what their customers really think through online reviews and surveys, so auto shops can adapt to customers’ wants and evolving needs. Second, Swell helps shops stay conveniently connected with customers, so they can provide great customer service. With more online reviews and better customer engagement, businesses can boost their online reputation and search rankings, which results in incredible growth and loads of happy customers.

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The Swell platform includes several tools for helping automotive shops grow:

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Swell Message – Brings together text, WebChat, and Facebook messages so you can reply fast.

Swell WebChat – Online chat tool businesses can add to their website.

Swell Review – Helps you collect hundreds of great online reviews.

Swell Survey – Send text-based surveys to customers and see how you’re doing.

Swell Schedule – Let customers request appointments on your website.

Swell Pay – Send payment reminders and get paid faster.‍

Swell Insight – Powerful at-a-glance reporting across all aspects of your brand.
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For more information visit www.swellcx.com
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About Swell

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Swell is an automated growth platform that helps local businesses find new customers and turn their feedback into reviews, referrals, and a booming bottom line. It helps businesses get discovered in local searches, learn from customer feedback, and enhance their reputation through true customer sentiment. www.swellcx.com